Return & Refund Policy

We want you to be satisfied with your purchase. Please review our return policy carefully before placing your order, particularly the sanitary restrictions that apply to diapers and other hygiene products.

30-Day Return Policy

We accept eligible return requests made within 30 days of the date your order is delivered.

To be eligible for a return, the product must be:

• Unused, unworn, and in the same condition in which it was received;

• In its original packaging;

• Complete with any original tags, seals, accessories, or other materials; and

• Accompanied by your receipt, order confirmation, or other proof of purchase.

All returns are subject to inspection before a refund is approved.

Important Sanitary Policy for Diapers

For health, hygiene, and sanitary reasons, diaper packages must be completely unopened and unused to be eligible for a return or refund.

If the diaper bag, package, wrapping, or sanitary seal has been opened, unsealed, or otherwise compromised, the diapers are considered non-returnable and will not be eligible for a refund or exchange, except where required by applicable law or where the product was received damaged, defective, or incorrect.

Please inspect the outside of the package and confirm that you have received the correct product, size, and quantity before opening the diaper packaging.

We reserve the right to deny a refund if, upon inspection, we determine that the diaper package has been opened, used, unsealed, or otherwise does not meet the return conditions described above.

How to Request a Return

Do not send a return without first contacting our Customer Support team.

To request a return, contact Customer Support at admin@wyndelldiapers.com and provide your order number and the reason for your return.

If your return is approved, our Customer Support team will provide:

• The correct return shipping address;

• Return instructions; and

• A return shipping label, if applicable.

The return address will be provided by Customer Support after your return request is approved. Please do not send merchandise to any address without receiving return authorization and instructions from us first.

Items returned without prior authorization may not be accepted or refunded.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If your order arrives damaged or defective, or if you receive the wrong product, size, or quantity, contact Customer Support as soon as possible so we can review the issue and make it right.

We may request photographs of the product, packaging, shipping label, or damage to help us evaluate your claim.

Please do not discard damaged or incorrect merchandise or its packaging until Customer Support has provided instructions.

The sanitary restriction on opened diaper packages does not limit any rights you may have under applicable law regarding products that were defective, damaged, incorrectly supplied, or otherwise not as represented.

Non-Returnable Items

In addition to opened diaper packages, certain products may not be eligible for return for health, safety, sanitary, or other reasons.

Non-returnable items may include:

• Diapers with opened, unsealed, or compromised packaging;

• Used or worn products;

• Personal care or hygiene products that have been opened or used;

• Customized or personalized products;

• Perishable goods;

• Hazardous materials, flammable liquids, or gases;

• Gift cards; and

• Items specifically identified as final sale at the time of purchase.

Please contact Customer Support before purchasing if you have questions about whether a particular product is eligible for return.

Sale and Final-Sale Items

Items clearly identified as “Final Sale” at the time of purchase are not eligible for return or refund, except where required by applicable law or in the case of qualifying damaged, defective, or incorrect merchandise.

Exchanges

We do not process direct exchanges unless otherwise stated by Customer Support.

If you need a different product or diaper size, the fastest option is generally to request a return of the eligible, unopened product. Once the return is approved, you may place a separate order for the replacement product.

Please remember that opened diaper packages cannot be returned or exchanged for sanitary reasons, except where required by applicable law.

Return Shipping

Customer Support will provide return-shipping instructions when your return is approved.

We provide free return shipping for eligible returns.

If the return is the result of our error—for example, you received a damaged, defective, or incorrect item—we will provide appropriate return instructions and, when applicable, cover the return shipping cost.

Original shipping charges are non-refundable, except where required by applicable law or when the return results from our error.

Refunds

Once your return is received, we will inspect it and notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days after approval for us to process the refund. Your bank, credit card company, or payment provider may require additional time to post the refund to your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact Customer Support at admin@wyndelldiapers.com.

Returned diapers that have been opened, unsealed, used, or otherwise fail to meet the sanitary return requirements described above will not qualify for a refund, except where required by applicable law.

Canceled Orders

If you need to cancel an order, contact Customer Support as soon as possible. We cannot guarantee cancellation once an order has entered processing or has shipped.

If the order has already shipped, the applicable return requirements described in this policy will apply.

Your Legal Rights

This Return & Refund Policy is intended to apply to orders shipped within the United States.

Nothing in this policy is intended to limit or waive any consumer rights that cannot legally be limited or waived under applicable federal, state, or local law. Where applicable law provides greater rights or remedies than this policy, applicable law will control.

Questions

For questions about returns, refunds, damaged items, or your eligibility for a return, please contact:

Customer Support: admin@wyndelldiapers.com

Please contact Customer Support and receive return authorization before mailing any product back to us. The appropriate return address will be provided after your return request is approved.

Last updated: 08/08/2026